Automate DME intake. Prevent the denial.
Apex works every referral the moment it hits your fax line: parses it, verifies eligibility, checks the documentation against payer rules, and submits the prior authorization. The checks that prevent a denial run up front, before the order moves. Then Avery calls every patient when their resupply window opens. Built for DME and HME suppliers.
The denial was written at intake.
Revenue leaks twice at a DME supplier. Referrals die in the fax queue while the patient calls somebody faster. And patients quietly fall off resupply because nobody called them the month their cushion was due.
There is a third leak inside the first one. The referral that got worked fast, shipped clean, billed, and came back denied for a note nobody checked. By then the product and the labor are already spent.
The gap that caused it is rarely exotic. A face-to-face note outside the window. A sleep study that does not clear the threshold. A chart that never carried the supplier standards attestation. Each one is knowable the moment the referral lands, and each one is cheaper to fix then. That is the whole argument for DME intake automation, and it is where Armory works.
Checked against the LCD. Before the order moves.
Apex validates every referral against the actual coverage criteria — LCDs, plan policies, documentation thresholds — before the order moves. Not a checklist your staff works down. The rules themselves, applied to the chart in front of them.
Take a Medicare CPAP order under LCD L33718. Apex confirms the face-to-face evaluation happened within six months and points at the note that proves it. It reads the sleep study and checks the AHI against the threshold of 15 events per hour. It confirms the diagnosis on the referral supports E0601, matched to G47.33 rather than assumed.
Then it finds what is missing. Chart notes with no supplier standards attestation do not turn into a denial and an appeal. They become a pre-filled request, faxed back to the ordering physician the same hour, with the gap named and the form already filled in. Your coordinator does not chase it. Your coordinator sees that it was already chased.
Fast intake that gets denied is not fast. DME prior authorization automation is only worth buying if the packet it files is complete.
Eligibility is four checks, not one.
Apex runs the live payer check in seconds — coverage active, plan type, deductible status, and same-or-similar on file — before anyone on your team touches the order.
Running same or similar at intake changes what your team does with the answer. A hit surfaces while the referral is still fresh, before scheduling and before anything is built. Your staff decides then: hold the order, work the justification, or tell the patient the truth on the first call instead of the fourth.
The same logic runs the rest of the way. Every check Apex can make cheaply at intake is a check your billers do not have to make expensively later.
Four stages. Nothing re-typed.
Intake automation that stops at OCR just moves the typing around. Apex works the referral end to end, the moment it hits your fax line — and your team works the exceptions it surfaces, not the queue.
Every field extracted from any format: handwriting, cover sheets, multi-page packets. Demographics, Rx, diagnosis codes, ordering physician.
Live payer checks in seconds — coverage active, plan type, deductible status, same-or-similar on file. Before anyone touches the order.
LCD coverage criteria, F2F notes, test thresholds, chart requirements — validated up front, so the denial never happens. Gaps go back to the MD automatically.
Filed to the payer portal with the complete packet, tracked to decision, and escalated to your team only if the payer pushes back.
Every cadence, built in. Every window, worked.
The second leak runs on a calendar, and the calendar is different for every product line. Resupply software that treats a mask cushion and a CGM sensor the same way will miss both.
Avery knows what is replaceable, when it is eligible, and what the payer allows, per product and per plan. That is the difference between CPAP resupply software and a calling list. Nobody maintains a spreadsheet of due dates. No product line falls behind because the person who owned it left.
Four product lines. Four calendars.
Mask cushions and filters twice a month. Full mask and tubing every three. The busiest line you run, and the one that falls behind first.
Briefs, liners and underpads monthly, with quantity set automatically by what the plan allows.
Sensors on a ten to fourteen day cycle, transmitters quarterly, reorders timed so the patient never runs a gap.
Pouches, barriers and catheters monthly, with sensitive scripting built in for a conversation most patients would rather not have cold.
Call first. Text second. Escalate last.
Read the ladder from your CSR's chair. Rungs one and two are the calls nobody was ever going to get to. Rung three is the handful that needed a person. That is what resupply automation should do to a job description: remove the dialing, keep the judgment.
Avery calls when the resupply window opens. She confirms the reorder, updates shipping and insurance on the line, and answers therapy questions on the same call.
After smart retries the same offer lands as a text. Reply YES to ship, timed to when each patient actually responds, in English or Spanish.
Clinical concerns, complex changes, or a patient who wants a human go to your staff with full context and the notes already written. Nobody opens a call cold.
Coverage no schedule can staff.
Patients call after five. They call on Saturday. They call in Spanish. An operation staffed for business hours in one language sends those calls somewhere they do not get answered, and an unanswered question about supplies is a reorder that did not happen.
Avery covers inbound around the clock: order status, CPAP troubleshooting, the questions your front desk fields all day. Outreach runs in English or Spanish, across voice and SMS both, and the same voice handles welcome calls and CPAP compliance check-ins.
Matching that with people means an evening shift, a weekend shift and a bilingual line. Three postings, three onboardings, three schedules to cover when somebody is out.
Works where your orders already live.
Armory works inside the systems you already run: Brightree, NikoHealth, Bonafide, Parachute Health, HDMS.
That matters more for adoption than any feature does. When Avery updates a shipping address on a resupply call, the address updates in Brightree. If it did not, your team would be doing the work twice and paying for the privilege.
Integrations are included in every plan, and setup is white-glove, done by our engineers. Brightree resupply automation is only worth anything if it lands in Brightree.
Named suppliers. One named quote.
These are the companies running Armory today: Home Care Specialists, Hampton Homecare, Quinlans Pharmacy and Medical Equipment, NEB Medical Services, PrimeCare HME and Gaboro Medical Supply. Boutique mobility specialists through nationwide networks, on the same two engines.
Joe Candiano runs operations at Hampton Homecare. Read what he says below with the headcount question in mind, because that is the sentence he ends on.
“Armory’s agents are some of our best-performing staff — working 24/7 without interruption. They’ve turned prescriptions into patient orders faster than ever, and our operation scales without adding headcount.”
Priced on volume. Live in weeks.
No per-seat licenses. Apex is priced per referral processed. Avery is priced per patient contacted. The bundle carries the best rate per interaction. Pricing scales with your referral and patient volume, and most providers see payback inside the first quarter.
Every plan includes white-glove setup by our engineers, HIPAA and SOC 2 compliance, Brightree, NikoHealth, Bonafide and more integrations, ongoing platform maintenance and support, and a satisfaction guarantee with flexible terms. No hidden tiers. No long-term lock-in. Cancel anytime for free. Live in weeks, not quarters.
DME automation, answered.
What does DME intake automation cover?
Four stages, end to end. Apex parses the faxed referral in any format, including handwriting and multi-page packets. It verifies eligibility with live payer checks. It checks the documentation against payer rules. Then it submits the prior authorization to the payer portal and tracks it to decision. Your staff re-keys nothing.
How does Armory reduce DME denials?
By checking coverage criteria before the order moves. On a Medicare CPAP order under LCD L33718, Apex confirms the face-to-face evaluation happened within six months, that the sleep study clears an AHI of 15 events per hour, and that the diagnosis supports E0601. Chart notes missing the supplier standards attestation go back to the ordering physician as a pre-filled fax the same hour.
Does Armory run a same or similar check?
Yes, at eligibility, before anyone on your team touches the order. The live payer check returns coverage active, plan type, deductible status and same-or-similar on file, in seconds. A hit surfaces while the referral is still fresh, so your team decides what to do with it before scheduling rather than after delivery.
Does Armory submit the prior authorization or just prepare it?
It submits. Apex files to the payer portal with the complete packet, tracks the authorization to decision, and escalates to your team only if the payer pushes back. Prior auth submission and tracking is part of the intake engine, not a hand-off back to your coordinators. Your team sees exceptions, not filings.
Which product lines does DME resupply automation cover?
CPAP, incontinence, CGM, ostomy and urology, each on its own cadence. Mask cushions and filters twice monthly, full mask and tubing every three months. Briefs, liners and underpads monthly, with quantity set by plan. CGM sensors on a ten to fourteen day cycle, transmitters quarterly. Pouches, barriers and catheters monthly, with sensitive scripting built in.
What happens when a patient does not answer the phone?
Avery retries, then falls back to SMS with the same offer: reply YES to ship, timed to when that patient actually responds, in English or Spanish. If the patient raises a clinical concern, needs a complex change or asks for a human, Avery hands off to your team with full context and the notes already written.
Does Armory work with Brightree?
Yes. Armory works inside the stack you already run: Brightree, NikoHealth, Bonafide, Parachute Health and HDMS. When Avery updates a patient's shipping address on a resupply call, the address updates in Brightree. Integration setup is included in every plan and done by our engineers, alongside HIPAA and SOC 2 compliance and ongoing platform maintenance.
How is Armory priced, and how fast does it go live?
On volume, not seats. Apex is priced per referral processed, Avery per patient contacted, and the bundle carries the best rate per interaction. Most providers see payback inside the first quarter. No hidden tiers, no long-term lock-in, cancel anytime for free. Every plan includes white-glove setup, HIPAA and SOC 2 compliance, and going live in weeks, not quarters.
Bring a week of your own referrals.
Thirty minutes, on your volume. Apex runs a sample referral end to end, fax to prior auth. Avery calls a test patient for your highest-volume product line. You leave with a revenue model built on your own numbers.